At THSUPER, your satisfaction is our top priority. We want you to love your new sofa, but if for any reason you are not completely satisfied, we’re here to help.
Returns
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You may request a return within 30 days of delivery.
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To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and parts.
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
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Once your return is received and inspected, we will notify you by email.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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Please note: shipping fees are non-refundable unless the return is due to our error (damaged or wrong item).
Exchanges
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If you received a damaged, defective, or incorrect product, we will replace it at no extra cost. Please contact us within 7 days of delivery to arrange an exchange.
Cancellations
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Orders may be canceled before shipment for a full refund. Once shipped, the order must follow the standard returns process.
How to Start a Return
To initiate a return or exchange, please contact our customer support team at:
📧 [email protected]
Be sure to include your order number, photos (if applicable), and reason for return.